Frequently Asked Questions
We are always glad to answer your questions about our electric bikes and the best model for your style of riding. If you don't find your question here, please contact us by email at firstname.lastname@example.org.
Electric bikes amplify your pedaling effort by as much as 300%. They have pedals just like a regular bike, but with a professional athlete (aka the motor) doing all the work when you want to rest.
Yes, electric bicycles can use a throttle or pedal assist to engage the power. Most of our electric bikes are pedal-assist, so your legs still control the overall speed of the bike. Anyone who can ride a bike can ride an electric bike.
Electric bikes are for everyone. You don't have to be in shape to ride it, in fact it will get you back in shape by making difficult hill climbs easier. Most importantly, e-bikes are incredibly fun. Go Faster, Go Farther, and Ride Like a Pro on a Tritone Electric Bike.
Many trails and bike paths now allow e-bikes. But the speed of your e-bike may come with special regulations that vary by state, and city. Check out People for Bikes’ state-by-state guides and resources here, or check with your local authorities for clarification of the rules on where you can ride.
Depending on where you live, Class 3 e-bikes (those that can reach 28mph/45kph) may require the rider to be of a minimum age or obtain a license and registration. The rules are changing frequently due to overwhelming popularity, so it’s best to check with local authorities, or check out People for Bikes’ state-by-state guides here.
In general, maximum assist speeds range from 18mph/25kph to 28mph/45kph. You can find an e-bike’s top speed by looking at its specifications or our 3 classes of electric bikes page, all our e-bikes follow California and Texas classifications for speed and safety.
Battery & Motor
Mid-drive motors keep all the weight centered for predictable handling and improved motor efficiency over rear hub drive motors. Check out our e-bike news for more information on the different types of e-bike motors.
Bikes equipped with pedal assist systems provide up to four levels of power, while the rider is pedaling. Where as a throttle assist is more like an electric scooter where you don't have to pedal or make any effort for the bike to go.
A watt hour is a measurement of battery capacity. Think of it as the “size of the gas tank.” General range is 20-100 miles/32-160 kilometers depending on power modes, terrain, and other riding conditions like wind, or cargo load. Bosch has a handy e-bike range calculator that will help you estimate range for specific riding conditions.
Most of our electric bikes are controlled from the handlebar. Earlier generation electric systems have a power switch on the side of the battery that serves as the on/off switch for the whole system.
Approximately 3-5 hours to charge, depending on the state of the battery prior to charge. For faster charge times, check to see if your e-bike model has an option for the purchase of a rapid-charger.
The battery charges like any personal computer or cell phone. Plug the charger into a wall outlet and connect the charger to the battery. Most electric bikes don’t require you to remove the battery to charge it, but it’s always an option. Lights on the side of the battery indicate when it is completely charged.
Replacement batteries are available directly from Bosch and Shimano. Replacement batteries for the Bafang system are available from our website. Most batteries will last about 5 years with average charging and normal usage.
Service & Repair
Maintenance for an electric bike is typically the same as with other bicycles, just don't submerge the bike in water. Lithium ion batteries perform better at room temperature. Battery life depletion may occur if left outside in extreme temperatures, so we recommend indoor storage.
Most bike shops will service and repair the bike components of your electric bike. For warranty and repair of electric components such as the battery or motor, contact us at email@example.com