Shipping & Delivery

Triton Electric Bikes can offer shipping on all purchases to addresses in the lower 48 continental United States, including complete electronic bicycles. For shipping to Canada, Hawaii or Alaska contact us before you place your order. 

SHIPPING OF ELECTRIC BIKES

Shipments containing electric bikes are sent by ground transportation and require signature upon delivery. The shipping carrier will contact you before delivery to schedule the delivery date and time with you. You can expect shipment within 10 to 14 days after the contact you.

REFUSED SHIPMENTS

If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $300 to recover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us, and issue a refund for the purchase price via your original payment method, less $300. 

SHIPPING CARRIERS

Triton Electric Bikes ships using FedEx and USPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, all accessory items will arrive separately.

LOST PACKAGES

Dropship Accessory Orders are generally shipped without requiring a signature at delivery. In some high-risk areas, we may elect to have the shipping carrier obtain a signature before making delivery.

Our responsibilities: - instruct the shipping carrier to deliver to the address you supplied at checkout - to ship in a timely fashion - pack shipments in such a way so they arrive undamaged

Your responsibilities: - supply us with a safe and secure address for delivery - monitor the tracking information that we deliver to you via email and/or SMS text message so you'll know when your parcel is out for delivery, and can retrieve it promptly. Do not leave parcels sitting unclaimed.

Notably, we are not responsible for parcels stolen from your doorstep after delivery is made to the address you provided. Shipping carriers will not pay claims on parcels where the tracking shows "delivered". Please enter a safe and secure address for delivery purposes.