Customer Service

We're Here For You

To get in touch with our customer service team, please email support@tritonelectricbikes.com.

Our support staff is available Tuesday through Friday 10am to 6pm (CST).

Shipping & Delivery

SHIPPING COSTS

Triton Electric Bikes can offer shipping on all purchases to addresses in the lower 48 continental United States, including complete electronic bicycles. For shipping to Canada, Hawaii or Alaska contact us before you place your order.

SHIPPING OF ELECTRIC BIKES

Shipments containing electric bikes are sent by ground transportation and require signature upon delivery. The shipping carrier will contact you before delivery to schedule the delivery date and time with you. You can expect shipment within 10 to 14 days after they contact you.

REFUSED SHIPMENTS

If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $300 to recover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us, and issue a refund for the purchase price via your original payment method, less $300. 

SHIPPING CARRIERS

Triton Electric Bikes ships using FedEx and USPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments. For example, all accessory items will arrive separately.

LOST PACKAGES

Dropship Accessory Orders are generally shipped without requiring a signature at delivery. In some high-risk areas, we may elect to have the shipping carrier obtain a signature before making delivery.

Our responsibilities: Instruct the shipping carrier to deliver to the address you supplied at checkout, ship in a timely fashion, and pack shipments in such a way that they arrive undamaged.

Your responsibilities: Supply us with a safe and secure address for delivery, monitor the tracking information that we deliver to you via email and/or SMS text message so you'll know when your parcel is out for delivery, and can retrieve it promptly. Do not leave parcels sitting unclaimed.

Notably, we are not responsible for parcels stolen from your doorstep after delivery is made to the address you provided. Shipping carriers will not pay claims on parcels where the tracking shows "delivered". Please enter a safe and secure address for delivery purposes.

RETURN POLICY

We have a 14 day return policy on all electric bikes. If you don't love your new electric bike for any reason, we will take it back minus a restock fee. 

You will be responsible for a 10% restocking fee, plus all return shipping costs and any credit card processing fees associated with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, with its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tritonelectricbike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@tritonelectricbikes.com.

Damages and Issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item.

Exceptions / Non-Returnable Items 
Accessories cannot be returned or refunded.  

Final Sale items or gift cards cannot be refunded.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method through Shopify. Please remember it can take some time for your bank or credit card company to process and post the refund.

Warranty

Our warranty covers the first owner/purchaser. It is non-transferable and applies only to Triton Electric Bikes purchased through our website, tritonelectricbikes.com. It is the owner’s responsibility to inspect the bicycle before each and every ride and to follow all standard bicycle safety precautions while riding their electric bicycle. Please check your local laws regarding bicycle safety. Always wear an approved safety helmet and always utilize proper lighting equipment when riding at night. Failure to use approved safety equipment could result in serious injury or death.
Learn More.